Invoice Troubleshooting

Errors when creating an invoice

Message	What to do
Unable to create an invoice for order '…'. The order is OnHold or Cancelled.	Change the order main status to an active status. See Edit order.
All order rows are already invoiced. Unable to create a new invoice.	Nothing left to invoice. To correct an invoice, create a credit invoice.
Unable to determine default payment terms for a new invoice. Please configure default Payment terms for the shop.	Set default payment terms in the shop settings.
There is no default Main status configured for Invoices.	Configure a default invoice main status.
There is no template available to create the Invoice document.	Set a default invoice document template in the shop settings. See Configure invoicing.

Errors when deleting an invoice

Message	What to do
Can't delete an invoice when it does not have the status New.	Change the invoice main status to Draft first. See Delete an invoice.

Errors when mailing invoices

Message	What to do
Not created. No mailtemplate defined.	Set an invoice mail template for the shop or the customer.