📄️ Manage Returns
Your client's return requests could be registered and managed from the Fulfilment > Returns page.
📄️ Issuing Free Replacement
This article describes a scenario when a product ordered was damaged during transit and a replacement needs to be sent to a customer. Providing that the buyer can keep the product.
📄️ Configure Returns
An employee must be assigned to the shop with a Shop Owner Admin role to perform actions referred to in this article.
📄️ Creating Return Label
A customer contacts you and wants to send back a whole order or just a few items from it. To let them ship the goods back at your expense (or with your carrier contract), you can generate a return label in ShopCtrl, print it, or email it to the customer.