Configure Returns

To start using returns, you need to provide the return reasons and conditions used in your company. You could also change the return and return row statuses to custom ones or leave them default.

Return Conditions

The first part of configuring returns starts from defining the Return conditions within the Configuration > Returns > Return conditions.

Specify the conditions or states in which the customers could return the product.

Click add and enter the condition name to create a new condition. Click save to add it to the list.

Return reasons

Same way as with defining conditions, please enter the reasons for returning products and refunds used in your company.
Configuration > Returns > Return reasons

The return reasons could be used as reasons to credit the order or return reasons, or both.

To create a new reason:

1. Click Add.
   
2. Enter the reason Name
3. Can be used for credits mark this checkbox if you would like this reason to be used as a reason to credit the order.
4. Can be used for returns mark this checkbox if you would like this reason to be used as a reason to return the order.
5. Click Save to add new reason to the list.

Return statuses

You can define the statuses that both return and return rows will have within Configuration > Returns > Return statuses.
You can edit status definitions, add new statuses, and set custom icons for the statuses. Disable the status to remove it from the list of selectable statuses.

Return status automatic change rules could be set up through Triggers.

The default pre-configured statuses are as follows.

Main Status

	Main Status	Base Status	Definition
	Active	Active	Active returns which need processing
	Requested	Pause	Used to indicate that return was requested by the customer
	Finished	Finished	The return was finilized
	Cancelled	Cancel	The return was cancelled

Return row statuses

	Main Status	Base Status	Definition
	New	Pause	Customer indicated that this product is going to be returned
	Received	Active	Product was received to the warehouse and needs evaluation
	Accepted	Finished	The product was evaluated and accepted
	Rejected	Cancel	The product was evaluated and rejected for refund
	Cancelled	Cancel	The return of the product was cancelled

Additional settings

Some additional settings for return management could be found on the shop details page.
Configuration > Shops > Shop details page > Returns

Return form template - currently not in use. You can select a template to generate a return form document while saving a return to send to a customer after a request manually.
Is reason required, Is condition required
Specify whether you would like the reason and condition to be required fields while registering returns.
Allow receive date in past Decide whether you would like to register returns at a later date.

At Shop Owner level Configuration > Shop Owners > Shop owner details page > Fulfillment > Return Settings
Warehouse should be mandatory for Returns. Default setting that doesn't allow to create a Return without a Warehouse specified.