Tracking Update
  • 31 May 2022
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Tracking Update

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Once the order is shipped, ShopCtrl can update the customer with the tracking information by sending an email using preset Triggers.
It is also possible to update tracking information back to the Sales Channel it was received from. Should it be a marketplace or a shopping platform.

Exporting shipments tracking info to Shopify

To synchronize shipments created for the order in ShopCtrl back to Shopify, we need to enable Send Track&Trace info to Shopify feature. See more Setting up Shopify synchronization.

All the shipments and the corresponding tracking information will be updated back to Shopify once the order status changes to fully shipped.

The shipment data synchronized to Shopify per shipment:
*  warehouse (location) the order was shipped from
*  carrier name that shipped the particular shipment
*  Shipped products
*  Tracking code and tracking URL

If an order is shipped in several packages from different locations, the Shopify order fulfillment will be updated with the corresponding information once the order status is changed to fully shipped. Provided that Location and Carrier mapping is set up in ShopCtrl.

Exporting shipments tracking info to Amazon

To synchronize tracking codes created for the order in ShopCtrl back to Amazon; enable Export shipments feature and set up carrier mapping. See more Setting up Amazon synchronization.

All the shipments and the corresponding tracking information will be updated to Amazon with regular sync requests once the tracking code is provided.
Based on carrier mapping, ShopCtrl will send shipment data for each order:

  • Carrier name and delivery service used to ship the order
  • Tracking code
  • Tracking URL

If an order is shipped in several packages from different locations, the tracking codes will be updated in order of dispatch per corresponding order row on Amazon.