📄️ Working with Tickets
Work with tickets in ShopCtrl: add them manually, assign colleagues or teams, run bulk actions and open the linked customers and orders.
📄️ Ticket Details
The ShopCtrl ticket detail window: action buttons, communication history, employee assignment, linked products and layout options.
📄️ What's New in Tickets: Ticket Statuses and Filters
The redesigned ShopCtrl ticket statuses: Open becomes Todo, new waiting states are added, and the top box filters that go with them.
📄️ Ticket AI Assistant
The ShopCtrl Ticket AI Assistant summarizes and categorizes tickets from mail, titles and comments. Configured per shop with an OpenAI API key.
📄️ Ticket Configuration
Enable and configure ticketing for a ShopCtrl shop, including auto-assigning employees and the communication settings tickets depend on.
📄️ Mail and Ticket Categories
Create generic or shop-specific mail and ticket categories in ShopCtrl to route requests, spot repeat issues and drive ticket reporting.
📄️ Ticket Types
Create and configure ticket types in ShopCtrl to route support requests to the right department. Every incoming ticket receives a type.
📄️ Configure Net Promoter Score (NPS) Feedback for Your Shops
Configure automated Net Promoter Score (NPS) feedback requests per shop in ShopCtrl. Requires the Shop Admin role.