Tickets | ShopCtrl Knowledgebase

📄️ Ticket AI Assistant

ShopCtrl has introduced an exciting new feature – the AI Assistant, now integrated with your customer support system.

An employee must be assigned to the shop with a Shop Owner Admin role to perform actions referred to in this article.

An employee must be assigned to the shop with a Shop Owner Admin role to perform actions referred to in this article.

Once the ShopCtrl Ticket Feature is configured, all incoming messages will be visible in the main ticket window.

Using the ticket detail window, you can add or modify (existing) ticket information.

Mail categories are shared between mail and tickets. Once the ticketing system is enabled, the mail categories become integrated with the tickets.