📄️ Service Level
Set the service level per shop in ShopCtrl: customer service opening hours for each weekday and the response time for mail, calls and tickets.
📄️ Service Level Agreement
Configure service level agreements per shop and communication channel in ShopCtrl, including availability hours, response times and time zones.
📄️ Number Ranges
Configure number ranges in ShopCtrl for orders, offers and invoices, including prefixes, digit counts, chronological formats and reset periods.