Tickets

Deliver excellent customer service by making sure all requests are dealt with efficiently and nothing gets forgotten. The ShopCtrl helpdesk ticketing system means you can prioritize support requests with customizable SLAs (Service Level Agreements) and real-time response reporting on your dashboard.

ShopCtrl Tickets enables you to speed up your customer response by automating incoming emails and managing the support queue. The powerful reporting system gives insight into closed cases, response times, and frequently asked questions.

You can see all the activities associated with a case on one simple page. Opening, assigning, closing, and reopening cases are all included in the ShopCtrl ERP system.