Messaging

ShopCtrl supports multiple message channels: WhatsApp Webchat Direct messaging via a webchat widget creates a personal connection with customers looking for support. It is a fast and effective way to offer help without interrupting their e...

Navigating to messages To open the messaging interface, navigate to the Communication > Messages in the navigation menu. The main messaging window displays all active sessions assigned to the employee. Messaging window layout List o...

Required Permissions In order to view content or perform actions referred to in this article, you need to have the appropriate permissions enabled. An employee must be assigned to the shop with a Shop Owner Admin or Sh...

Setting up the status To start accepting incoming messages, the agent must mark them as Available . If the agent remains unavailable for 5+ minutes after a successful login, ShopCtrl displays a popup to update availability. No...